Overcoming Hurdles to Better Phone Systems

The Myths of Upgrading Your Phone System

Many business executives overlook the importance of their phone systems in their efforts to move their businesses steadily forward. But the reality is, your phone system is your lifeline to sales, customer service, and the innovation that drives your business ahead.

Today we’re sharing three of the common myths that prevent businesses from switching phone systems—and the realities of moving to a simpler business phone system.

  • Myth #1: Our phone system doesn’t have a big impact on the customer experience—Your phone system is the heart of your business. There are so many ways to communicate with customers these days. But when we do pick up a phone to make a phone call… it is probably an urgent issue. This is why it’s important to have convenient communications tools. It’s a simple IP phone system with unified communications (UC) capabilities, VoIP telephony, instant messaging, video conferencing, mobility, presence and collaboration that allows everyone to work more productively.
  • Myth #2: It’s too risky or too much work to change phone system vendors—A careful plan mitigates the risk and potential heaving lifting of technology change. A new business communications system is a big step, to help make the migration smoother there are a few practices you can follow such as vendor selection, management and finally deployment. Working with a consultant to help manage the selection process and plan the rollout helps relieve some of the stress involved. Lastly, choosing a UC system that can be deployed in phases rather than in a single cutover lowers risk as well by allowing time to be trained on the new system. ShoreTel focuses on the satisfaction of its customers by going through these steps.
  • Myth #3 It’s too expensive to switch phone systems—Many businesses have a patchwork of old phone systems, spanning generations of devices, and maybe even from different vendors. These cobbled-together systems are a hindrance to a business. What you might not know, is that it’s costing you big to keep and maintain this old, disjointed phone system. Lower the total cost of phone system ownership and boosts workforce productivity by taking advantage of IP technology. ShoreTel eliminates the complexity often found in other UC solutions, and their upfront hardware costs are among the lowest in the industry.

These are just a few of the most common hurdles business owners struggle with when deciding how, when and why to switch phone systems. You can access all of these myths and more resources from Shoretel – see the full white paper ‘Six Myths of Switching Business Phone Systems

We think that choosing a phone system and a service provider shouldn’t be full of mystery. ShoreTel is all about simplicity and providing solutions that make your business run better, with technology that just works. Are you considering a change to your phone system? Chat with our team of phone system experts who will help guide you towards the correct solution for your business. Contact our team today >>>