In April Microsoft announced that they have officially rolled out Skype for Business Cloud PBX worldwide. The goal of release this is to increase user friendliness and to centralize customer’s conferencing needs into one program. These new features are designed to replace multiple systems simply use Skype for Business Cloud PBX for all their communications.
New to Skype for Business
With the unveiling of the Skype network enhancements they added a few new features worth mentioning. The goal of these new features is to put communication at the heart of productivity:
- Auto Attendant: provides an automated system to answer and route inbound calls using dial pad inputs and speech recognition without the need of an operator or attendant to direct calls.
- Call Queues or Ring Groups: which enables incoming calls to be routed to the next available live attendant in the order they are received.
- Skype for Business Call Analytics dashboard: This provides a rich telemetry data to help IT admins troubleshoot any issues in real-time like network related problems and headset issues as well as improve the user’s experience.
Cloud Communication at its finest
The greatest benefits of moving communications to the cloud? The ability to consolidate all meeting and calling systems to a single solution. Shed your extraneous tools for webinars, team chat and conference calls. Skype for Business also streamlines device and line provisioning, and the need for additional administration. Additionally, new robust analytic capabilities help Skype for Business users have better visibility into their calling data.
Replace legacy meeting and phone systems, and help your employees to join meetings, as well as to make, receive and manage calls right within Office 365—all on any device. Skype for Business Cloud PBX also provides central management within the Office 365 admin console, making it seamless for IT admins to manage communications alongside email, content and collaboration.
Considering Skype for Business? Take a test drive with our Skype for Business devices. We have a variety of devices (headsets, speaker phones and more) available for you to try for free. We’re happy to give you an overview of how Skype for Business can replace or augment your existing phone services. Request the Skype for Business devices >>>